This page provides support information for the Klaim mobile application, and explains how End Users and Vendors/Brands can delete their account and associated data, in accordance with Apple App Store and Google Play requirements.
1. Contact & Support
If you need help with your Klaim account, have a question about a promotion, or want to report a problem, contact us:
For questions about how your data is handled, see our Privacy Policy. For questions about your rights and obligations using the Services, see our Terms and Conditions.
Request Account Deletion
Use this form if you no longer have the app installed, can't log in, or prefer not to delete in-app (see Section 2.1 for the in-app method). We'll verify your identity using the details below and process your request as described in Sections 2.3 and 3.3.
Prefer email? Write to chanakya.s@connectedcommunity.in with the same details.
2. Deleting Your Account — End Users
2.1 Delete In-App (recommended)
If you have the Klaim app installed and can log in, you can delete your account directly from the app:
- Open the Klaim app and log in.
- Go to Settings.
- Tap Delete Account.
- Confirm your decision when prompted.
Your account and associated data will be scheduled for deletion immediately upon confirmation.
2.2 Delete Without the App (Web Request)
If you no longer have the app installed, cannot log in, or prefer not to use the app, you can request account deletion through our website:
- Go to klaimsocial.com/support.
- Select Request Account Deletion.
- Enter the email address or phone number associated with your Klaim account.
- Submit your request.
We will verify your identity using the details you provide and process your request as described below.
2.3 What Happens When Your End User Account Is Deleted
Once your deletion request is confirmed, we will permanently delete:
- Your profile information (name, email, phone number, date of birth, display picture)
- Your posts, photos, and comments made on the Services
- Your Code claim and redemption history
- Your account credentials and login information
We aim to complete deletion within 30 days of a confirmed request. Some information may be retained for a limited period beyond this where necessary to comply with a legal obligation, resolve an active dispute, or prevent fraud (for example, if your account is under active investigation for fraudulent Code claims at the time of your request); in such cases, we will retain only what is necessary for that specific purpose and delete it once no longer required.
3. Deleting Your Account — Vendors/Brands
3.1 Before You Can Delete
Because your promotions may have active, unredeemed Coupons that End Users are relying on, you must deactivate any live or scheduled promotions before your account can be deleted. If you have a live promotion running, go to your promotion dashboard and set it to inactive, or contact us for assistance, before submitting a deletion request.
3.2 How to Delete
- Deactivate all live/scheduled promotions (see 3.1).
- In the app, go to Settings and tap Delete Account, or visit klaimsocial.com/support and select Request Account Deletion, providing your registered business email or phone number.
- We will confirm that no active promotions remain before processing your request.
3.3 What Happens When Your Vendor Account Is Deleted
Once confirmed, we will permanently delete:
- Your business profile, contact details, and display picture/logo
- Your promotion history and Vendor Content (subject to any license already granted under our Terms for content already displayed or shared)
Invoices, proof-of-payment records, and related billing/tax information will be retained for the period required under applicable UAE financial and tax law (currently up to 5 years), even after your account is deleted, as described in our Privacy Policy.
We aim to complete deletion of your account and profile data within 30 days of a confirmed request, subject to the financial record retention noted above.
4. Data Not Affected by Account Deletion
Deleting your account does not affect data that has already been shared with, or is independently held by, a Vendor or brand you interacted with (for example, a paper or point-of-sale record of a redemption kept by the brand itself) — this is outside Klaim's control. It also does not retroactively withdraw any Vendor Content license already exercised prior to deletion (e.g., a promotional image already displayed to End Users before you deleted your account), as described in our Terms and Conditions.
5. App Information
Questions about this page or your account deletion request can be sent to chanakya.s@connectedcommunity.in or +971 52 123 6382.